WDBOS Privacy Policy – Data Protection & Personal Information

1Personal Information We Collect

Wdbos collects various types of personal information from members for different purposes throughout the lifecycle of your membership with us. The following are the main categories of information we collect:

Registration Information

When you register a wdbos account, we collect the following information required to create and verify your identity:

• Full name as stated on official identification documents
• National identification number (MyKad) or passport number for foreign nationals
• Date of birth for age verification (18 years and above)
• Active email address to be used for official communications
• Mobile phone number for two-factor authentication and transaction notifications
• Current residential address

Financial Information

To process deposits and fund withdrawals, we need to collect relevant financial information:

• Bank name and account number for withdrawal processing
• Digital wallet number (Touch 'n Go eWallet, Boost, GrabPay) if applicable
• Deposit and withdrawal transaction history on the wdbos platform
• Debit card information for supported payment methods

Platform Activity Data

When you use the wdbos platform, we automatically record the following activity information for security, service improvement, and compliance purposes:

• Betting history including game type, bet amount, and outcomes
• Device IP address, browser type, and operating system
• Login timestamps, session duration, and platform usage patterns
• Technical error logs and bug reports related to your account

2How We Use Your Personal Data

Wdbos uses collected personal information only for lawful, relevant, and proportionate purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your wdbos account, including the KYC process required before your first withdrawal.
• Transaction Processing: Processing all deposits and fund withdrawals accurately, including identity verification for transactions exceeding certain limits.
• Platform Security: Detecting and preventing fraud, money laundering, multi-account usage, and any unlawful activity that may affect the platform or other members.
• Legal Compliance: Meeting the reporting and compliance obligations required by relevant regulators and authorities.
• Customer Support: Providing technical support and resolving complaints or disputes raised by members through wdbos support channels.
• Service Improvement: Analysing usage patterns in aggregate and anonymised form to improve platform features, user interface, and overall experience.
• Responsible Wagering: Monitoring member wagering patterns to identify signs of problem gambling and offering appropriate self-control tools.
• Service Communications: Sending important notifications regarding your account, changes to terms, promotions you have agreed to receive, and security updates.

3Sharing Information with Third Parties

Wdbos understands that your trust is our most valuable asset. We do not sell or distribute your personal information to third parties for marketing purposes. However, there are certain situations where sharing information is necessary to operate our services:

Trusted Service Providers

We share limited data with third-party service providers that help operate the wdbos platform, including:

• Payment processors and financial gateways for completing deposit and withdrawal transactions
• Identity verification (KYC) and background check service providers
• Hosting companies and cloud infrastructure providers that store platform data
• Analytics service providers that help us understand usage patterns

All these third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes set out in their contracts with wdbos.

Legal Disclosure

Wdbos may be required to disclose your personal information to the authorities in the following circumstances:

• When required by court order, legal summons, or directive from a legitimate regulatory authority
• To report suspected activities involving fraud, money laundering, or financial crime
• To protect the rights, property, or safety of wdbos, our members, or the general public

4Cookies & Tracking Technologies

The wdbos platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform performance. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login session authentication and security. Without them, the platform will not operate correctly.
• Performance Cookies: Collecting information about how you use the platform — most visited pages and page response times — to help us improve performance.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details so you do not need to re-enter them each time.
• Analytics Cookies: Used to understand traffic patterns and user behaviour on an aggregate and anonymous basis for continuous improvement purposes.

You can manage cookie usage through your browser settings. However, disabling essential cookies may affect certain features of the wdbos platform. For the best experience, we recommend keeping cookies enabled while using the platform.

5Data Security Measures

Wdbos continuously invests in the latest security infrastructure to protect our members' personal data. The following are the security layers we have implemented:

• Data Encryption in Transit: All communications between your device and wdbos servers are protected by 256-bit SSL/TLS, ensuring data cannot be intercepted during transmission.
• Data Encryption at Rest: Personal data stored in our databases is encrypted using AES-256 standards for additional protection even in the event of a physical breach.
• Two-Factor Authentication (2FA): 2FA is available and strongly encouraged for all wdbos accounts to add an extra layer of protection during login.
• Continuous Monitoring: A 24/7 security monitoring system detects any abnormal activity or unauthorised access attempts in real time.
• Regular Security Testing: wdbos conducts regular penetration testing and security audits by independent security experts.
• Staff Training: All wdbos staff who handle personal data receive comprehensive data protection training, updated on a regular basis.

6Data Retention Period

Wdbos retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal requirements. Our data retention policy is as follows:

• Active Account Data: Retained for as long as your account remains active on the wdbos platform and for the required period after account closure for compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in line with financial reporting and anti-money laundering requirements.
• Security Logs: Retained for 2 years to enable investigation in the event of a security incident or dispute.
• Customer Support Data: Support chat records are retained for 3 years for reference and service improvement purposes.
• Marketing Data: Retained until you withdraw consent or for 2 years without interaction, whichever comes first.

Once the retention period expires, your personal data will be securely deleted or fully anonymised so that it can no longer be linked back to you.

7Your Rights as a User

As a wdbos member, you have important rights regarding your personal data. We respect and facilitate the exercise of these rights:

8Children's Data Protection

The wdbos platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from minors. This is a core, non-negotiable principle of how wdbos operates.

If we discover that a child's personal information has been collected without valid parental or guardian consent, we will take immediate action to:

• Deleting all data associated with that individual from our systems
• Immediately closing the associated account
• Returning any remaining balance to the original payment method
• Reporting the incident to the relevant authorities where required

9International Data Transfers

In operating the wdbos platform, your personal data may be processed or stored on servers located outside Malaysia. This occurs when we use international cloud service providers or global technical partners to ensure optimal platform availability and performance.

Wherever your data is processed, wdbos ensures that:

• All cross-border data transfers are carried out with safeguards that are equivalent to or higher than the standards required in Malaysia.
• Data recipients in other countries are bound by strict data processing agreements requiring an equivalent level of protection.
• All third-party infrastructure storing wdbos member data complies with internationally recognised security standards.

10Changes to This Privacy Policy

Wdbos reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the services we offer. When any significant changes are made, we will:

• Updating the "Last Updated" date at the top of this page
• Sending notifications to all active members via their registered email address
• Displaying in-platform pop-up notices to inform you of important changes

Continued use of the wdbos platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.

11Contact Us for Privacy-Related Matters

Wdbos takes every privacy and data protection enquiry, complaint, or request seriously. Our Data Protection Officer team is ready to assist you with all matters relating to your personal information on the wdbos platform.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the wdbos platform or mobile app — the fastest way to get an immediate response.
• Email: Send your written enquiry to [email protected] — we will respond within 2 business days.
• Support Section: Visit the wdbos platform FAQ section for answers to the most frequently asked privacy questions.

For requests relating to data protection rights such as access, correction, or deletion, please clearly state the type of request, your wdbos account number, and the required identity verification information so that we can process your request securely and accurately.